Privacy Policy

Version 2026-09-07 · RW AI Infrastructure LLC

RW AI Infrastructure LLC (“Axis,” “we,” “us,” “our”) operates the Axis Performance platform. This policy explains what we collect, why, who we share it with, and what control you have.

1. Information We Collect

1.1 Information you give us

Account: name, email address, phone number, company name, license number, service area
Billing: billing address and subscription history. Card details go directly to Stripe and are never stored on our systems.
Roof and property data: street addresses, aerial and satellite imagery, site photos, roof traces and edge labels, pitch confirmations, measurements, and inspection notes
Business records you create in Axis: customers, leads, proposals, estimates, schedules, and crew assignments
Correspondence: support requests and feedback

1.2 Information about homeowners

Where you use the Axis instant-quote widget on your own website, we collect the contact details and property information the homeowner submits and deliver them to you as a lead. For that data, you are the controller and Axis is your processor — it is collected on your site, for your business, under your customer relationship. You are responsible for having a privacy notice on your own site that discloses this collection. We process that data to deliver the lead to you and to operate and improve the Platform as described below.

1.3 Information collected automatically

Usage: pages and features used, reports generated, timestamps
Device and connection: IP address, browser, operating system
Cookies: session cookies to keep you signed in, and analytics cookies to understand product usage

2. How We Use Information

2.1 To run the service

Provide, maintain, secure, and improve the Platform
Generate roof measurements, diagrams, and reports
Process subscriptions, overages, and invoices
Send service, security, and billing notices
Provide support

2.2 To train and improve the AI behind Axis

We train on your roof work, and we want you to know exactly how. Every trace you correct and every pitch you confirm makes the model measure the next roof more accurately — for you and for every other contractor on the Platform.

What is used: roof imagery, traces, edge labels, corrections, pitch confirmations, and measurements.
What is removed first: your business identity, your customer’s name and contact details, and the association between a property and one of your jobs. Training data is de-identified and aggregated with many other roofs.
What it is used for: improving roof detection, edge classification, pitch inference, measurement precision, and report quality.
Opting out: training use is part of the service and cannot be disabled while you use the Platform.

2.3 Other business purposes

Product analytics and capacity planning
Fraud prevention, abuse detection, and security monitoring
Legal compliance, enforcing our Terms, and resolving disputes

3. How We Share Information

3.1 Service providers

We share information with vendors that operate parts of the service on our behalf:

Stripe — payment processing and subscription billing
Supabase — database, authentication, and file storage
Render and Vercel — application hosting
Google, and other AI and imagery providers — model inference, aerial and satellite imagery, and property data lookups
Google Workspace — business email

These providers may process data only to deliver their service to us.

3.2 De-identified and aggregated data

We may use, license, or sell de-identified and aggregated data — including roof geometry, imagery-derived measurements, and model training sets — for any commercial purpose, including supplying third-party partners and training models offered outside the Axis product. Data disclosed this way is stripped of information identifying you, your business, or your customers, and is aggregated with data from many other roofs. We do not attempt to re-identify it and we require recipients not to do so.

We do not sell information that identifies you or your customers. Your customer list, pipeline, proposals, and pricing are not sold or licensed to anyone.

3.3 Legal and corporate

We may disclose information where required by law, subpoena, or valid government request, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets — in which case this policy continues to govern the transferred data until the successor provides notice of any change.

4. Data Retention

While your account is active: we retain your account, roof, and business records so the Platform works.
After cancellation: account and project data is retained for 12 months, then deleted, unless a longer period is required by law or needed to resolve a dispute.
On request: email us and we will delete your account data within 30 days.
Training sets: de-identified data already incorporated into a training set or a trained model cannot be extracted from that model and is not deleted by an account deletion request. Deleting your account stops any further use of your data for future training.

5. Your Rights

5.1 Everyone

You may request a copy of your account data, ask us to correct inaccurate information, or ask us to delete your account and its data. Email the address in Section 9.

5.2 California residents (CCPA/CPRA)

You have the right to:

Know the categories and specific pieces of personal information we collect, and the purposes for which we use them
Request deletion of your personal information, subject to legal exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Not be discriminated against for exercising these rights

The data we license or sell is de-identified and aggregated, which is outside the CCPA’s definition of personal information. If you would nonetheless like to register an opt-out, email us and we will honor it.

5.3 EU/EEA and UK residents (GDPR)

Where GDPR applies, our legal bases are contract performance (delivering the Platform you subscribed to), legitimate interests (securing, analyzing, and improving the service, including model training), and legal obligation. You have rights of access, rectification, erasure, restriction, portability, and objection, and may lodge a complaint with your supervisory authority. Data is processed in the United States.

6. Security

Data is encrypted in transit using TLS, and at rest by our infrastructure providers.
Access to production data is limited to authorized personnel.
Authentication is token-based, and API access is scoped to your account.
No system is perfectly secure. We cannot guarantee absolute security, and you use the Platform with that understanding.

7. Cookies

We use cookies and similar technologies to:

Keep you signed in and maintain your session
Remember interface preferences
Measure feature usage and performance

You can block cookies in your browser, but the Platform will not function correctly without session cookies.

8. Children

Axis is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children.

9. Changes and Contact

We may update this policy. When a change materially affects your rights, we will notify you by email or in-app and ask you to accept the updated version. Your acceptance is recorded with its version and date.

RW AI Infrastructure LLC
Wilmington, North Carolina
lance@rwinfrastructure.com
We aim to respond to privacy requests within 30 days.